Policies

30 Day Money Back Guarantee

We want you to be very happy with your order. That’s why we offer a 100% money back guarantee (minus s/h) on every order that you place with us. Our 30-day guarantee starts from the date you receive your order. We cannot accept washed shirts or shirts and mugs that obviously have wear & tear.

Please email us the reason for the return to help us in our efforts to provide the best possible service. Please note that we can’t issue a refund prior to you getting an authorization from us. We’re very liberal with your reasons. We’ll even accept this reason, “My dad said he already has 100 t-shirts and he doesn’t need another one!” All returns must be in its original packaging.

It’s as simple as that! We will refund you the amount (minus s/h) via the same payment method that you originally made to us within 5 business days from the moment we’ve received your returned item.

Please return the merchandise to the following address once you’ve received the authorization from us.

JL Ryan
53 Avenue C
Burlington, VT 05408

Shipping Time and Delivery

Orders are processed and ship out from our Vermont/Florida/Nebraska warehouse within 1-2 days and are delivered within 5-10 days by USPS/UPS/Fedex. You should receive an order confirmation email right after ordering if an email address is provided when ordering. You will receive another receipt email once your card has been charged and a final tracking email once your order has shipped and we have a tracking number for you.

Shipping Costs

Shipping is based on the total weight of the order + a base cost. Shipping can be calculated by clicking the buy buttons for each product. You are presented with Economy, UPS/Fedex 2nd Day and 3rd day shipping rates, which you can choose from later.
Please note: We currently only ship within the United States. Rates given are for continental United States only.

How to Pay?

CODs: We’re sorry, we do not accept CODs.
Checks/Money orders: We do accept checks/money orders. You can enter your order online by selecting the payment by check option. After you may send us payment by check or money order to:

JL Ryan
53 Avenue C
Burlington, Vermont 05408

We will be able to ship the order once the payment has been received, and has cleared the bank, estimated 7-14 business days.

Credit cards: We accept Visa, MasterCard, Discover, and American Express. You may use any of these forms of payment once you enter your order and are asked for payment.

Paypal: Yes, we do now accept payment by Paypal from verified accounts with PayPal confirmed shipping addresses. You may select payment by check when asked for payment when checking out and afterwards you may send payment to [email protected], and please also note your order & daytime phone number in the payment. Either select the option when checking out or send payments to: paypal.me/jlryancom

Over the phone: You may call in your order to us. However, it is better to enter your order online first so that way there is less chance of us getting the order information incorrect. You may order online and select the “call for credit card payment” option. After you have submitted the order you may simply call us at 802-735-2149 and provide us the credit card number if you don’t wish to give it online. Or, we will call you for payment within 24-48 hours if you don’t call us first.

Meeting Competitors’ Prices

We will often try to meet or even beat a competitors price. Just let us know where the better deal is and we’ll let you know know if we can match it.

Wholesale Inquiries

Yes, we can provide you wholesale prices on bulk orders of mugs or even drop ship mugs if you desire. Wholesale is not available for roses or shirts. Please click on the contact us link at the top right corner, and let us know some details on what you need and we’ll get back to you.

Custom mug designs are available, minimum order 144 mugs, 4-8 week processing time.

For further information, please contact us directly.

 

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